Complaint Investigation Report

The allegation of “Staff did not prevent multiple residents from contracting scabies at the facility” alleges that multiple residents at the facility had been seen with a suspicious rash that appeared to be scabies. LPA interviewed the Administrator who informed LPA that they had not had any clients in care at the facility since the last visit conducted at the facility on 09/15/2025. LPA conducted a physical plant tour of the facility and did not observe any residents present at the facility. Additionally, LPA observed no evidence to suggest that there was care and supervision being provided at this location. Although the allegation may have happened or is valid there is insufficient evidence to support the allegation of, “Staff did not prevent multiple residents from contracting scabies at the facility.” Therefore, the allegation is deemed Unsubstantiated at this time.

Exit interview conducted and copy of the report was issued.