Complaint Investigation Report

(Page 2) Report continued from LIC 9099...

During today’s visit, starting at 10:02 a.m. LPA conducted the entrance interview and a brief physical plant tour to ensure there are no immediate health and safety concerns and facility is in compliance with Title 22 Regulations. Starting at 10:40 a.m. LPA conducted an in-person interview with two (2) staff, two (2) clients, starting at 12:44 p.m., conducted telephonic interviews with North Los Angeles County Regional Center (NLACRC), Community Service Specialist (CSS) Gabriela Pinzon and Resident #1 (R1), a file and record review and obtained copies of pertinent documents relevant to the investigation.

On the allegation Staff inappropriately forced residents out of the facility it is the concern of the reporting party (RP) that between 2015- 2020 the facility staff forced residents including R1 out of the facility during the day if they did not attend day program. To investigate this complaint, LPA conducted in-person interviews with two (2) staff, two (2) clients, telephonic interviews with North Los Angeles County Regional Center (NLACRC), Community Service Specialist (CSS) Gabriela Pinzon and R1 who no longer resides at the facility. Interview with Staff 1 (S1) revealed that the staff who they believe the allegation is in regard to is no longer at the facility and has not been at the facility for 5 years now. Interviews with residents revealed that between 2015 – 2020 facility staff forced them including R1 out of the facility during the day if they did not attend day program. Record review revealed that the facility was given a corrective action plan (CAP) from NLACRC on July 18, 2024, for the same allegation that was substantiated. Based on interviews and record review there is sufficient evidence to support the allegation occurred. Therefore, the allegation Staff inappropriately forced residents out of the facility is deemed substantiated at this time.

The following deficiency was observed (See LIC 809-D.) and cited from the California Code of Regulations, Title 22 and / or California Health and Safety Code. Failure to correct the deficiencies may result in civil penalties. Exit interview conducted. Report was reviewed. A copy and appeal rights were issued.