Complaint Investigation Report

The allegation of “Staff financially abused a resident in care” alleges that facility staff did not safeguard R1’s monetary resources while their "Golden State Advantage" Food stamps card was in staff’s possession. During an interview with R1 they revealed that they had a food stamps card that they would give to staff to purchase additional food items. R1 stated that they gave the card to facility staff in November of 2024 but did not receive the card back until late December 2024. R1 stated that they made no requests for food purchases during the timeframe that the card was not in their possession. LPA was provided with a receipt from Food 4 Less which showed the remaining balance on the card to be $206.16. R1 confirmed that when they received the card back there was $0 left on the card. Conformation was received via telephone call that the balance left on the card was $0. LPA interviewed facility staff who confirmed that R1 did not order any extra food items between November and December. Facility staff denied spending any of the money on R1’s card. Facility staff believed that R1’s card was subject to a scam. Facility staff confirmed that they were in possession of R1’s card during the timeframe of November to December. Facility staff confirmed that the money went missing off of R1’s card during the timeframe that they were in possession of the card. Based on the information obtained during interviews there is sufficient evidence to support the allegation of “Staff financially abused a resident in care“ Therefore, the allegation is deemed Substantiated at this time.

The following deficiency was cited (refer to LIC 9099D). A copy of the report was printed, appeal rights were provided, and exit interview was conducted.