Complaint Investigation Report

The allegation of “Staff handled a resident in a rough manner.” alleges the facility Administrator had pulled resident #1’s (R1) hair and thrown them against a railing at the facility. Two (2) current facility residents were interviewed. Both residents stated that the staff were kind and denied staff ever handling the in a rough manner. One (1) staff member was interviewed, staff #1 (S1). S1 denied residents of the facility ever being handled in a rough manner. S1 denied R1 ever having their hair pulled or being thrown by any other staff including the Administrator. LPA Byrne interviewed the facility Administrator who denied ever pulling R1’s hair or throwing them against a railing at the facility. One (1) witness interviewed, witness #1 (W1) who stated that they have never witnessed or heard of staff members at the facility handling residents in a rough manner. W1 described the staff at the facility as “nice” and “helpful”. W1 had no concerns with the quality of care at the facility. LPA Byrne reviewed the resident file for R1. LPA did not observe any hospital paperwork or incident reports referencing any altercations or injuries to R1. Although the allegation may have happened or is valid there is insufficient evidence to support the allegation of, “Staff handled a resident in a rough manner.” Therefore, the allegation is deemed Unsubstantiated at this time.

No deficiencies were cited during today’s investigation. A copy of the report was printed and exit interview was conducted.