Complaint Investigation Report

197609604-12-28-2023-29-AS-KLOZ-DCFV28-20241230150240

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

WOODLAND HILLS N.ASC , 21731 VENTURA BLVD. #250

This is an official report of an unannounced visit/investigation of a complaint received in our office on

12/22/2023 and conducted by Evaluator Teresa Camara

COMPLAINT CONTROL NUMBER: 29-AS-20231222121315

Staff do not ensure grab bars are present in resident's bathroom

Licensing Program Analyst (LPA) Teresa Camara conducted an initial complaint visit to the facility. Upon arrival there were two caregivers present. Caregiver 1 (C1) called the administrator to come to the facility. Administrator Marine Arshakyan arrived at 10:32 a.m. LPA explained the reason for the visit.

At 9:45 a.m. LPA conducted a brief tour of the facility. There are three bathrooms at the facility. The only bathroom with handrails next to the toilet and in the shower is the hall bathroom. Bedroom one (1) and Bedroom three (3) both have private bathrooms. The bathroom in Bedroom three has a handrail across from the toilet but none in the shower. The bathroom in Bedroom one has no handrails.

Based on LPA's observations, the allegation staff do not ensure grab bars are present in the resident's bathroom is deemed Substantiated at this time. Per California Code of Regulations (CCR), Title 22, see LIC 9099-D for deficiencies cited. Exit interview conducted. A copy of the report was issued, along with appeal rights.