Facility Evaluation Report

Licensing Program Analyst (LPA) Quoc Huynh conducted a Case Management visit in conjunction with Complaint # 29-AS-20250211151153. LPA arrived at 9:08AM and met with Administrator Arshalouis Manoukyan, who arrived at 10:04AM, and explained the reason for the visit. Entrance interview conducted.

At 10:31AM, the LPA and Administrator toured the physical plant areas to ensure there were no health and safety hazards. No immediate concerns were observed.

During the Department’s investigation of complaint # 29-AS-20250211151153, the following deficiencies were observed:

The Department’s investigation revealed the facility is operating under a different name “7 Heaven”. It was discovered that administrator Elena Kordonskiy requested that Resident #1’s (R1) resident representative pay a fee of $2,000 as a payment for 7 Heaven facility, and an admission fee of $500 to Kordonskiy. Kordonskiy admitted that she did collect the money for the 7 Heaven facility under the direction of the owner. As of 07/31/2025, the facility did not issue R1’s representative an admission refund as R1 resided at the facility between 01/01/2025 to 01/13/2025. R1’s signed admission agreement stated “HM Sweet Home charges a nonrefundable pre-admission fee in the amount of $500. The fee is non-refundable unless any of the following arises: If the client stays in the facility for one month only, then 80% of the rate will be refunded …” Therefore, the facility did not operate within their plan of operation. Additionally, during LPA Huynh’s annual visit on 07/31/2025, the LPA observed the Administrator Arshalouis forge a resident’s initials on their admission agreement.