Complaint Investigation Report

Regarding the allegations: Staff did not properly bathe a resident in care. It was alleged that staff were not properly bathing residents and would only sprinkle water on the residents. Per interviews with residents, it was revealed that if residents were not on hospice, facility staff would bathe them; residents described facility staff bathing them as “wiping them down.” Based on the information provided by interviews, the preponderance of evidence standard has been met, therefore the above allegation is deemed Substantiated at this time.

Pursuant to Title 22, California Code of Regulations, the following deficiency will be cited (refer to LIC 9009-D).

Exit interview conducted. Appeal rights provided. A copy of the report was issued to the former licensee mail for signature.