Complaint Investigation Report

no access to transportation. Asmik Nadrian contacted a friend of a resident, Arshalouis Manoukyan to conduct the visit.

On the initial visit conducted on 5/15/24, LPA Yee was not able to access or obtain copies of any resident or staff files as the staff and Arshalouis Manoukyan did not have the keys to the locked filing cabinet. A short Interview was conducted with Staff #1 and Staff #2 to establish the names of the residents in care and residents who no longer reside at the facility and the reason they have left. Due to the lack of information provided by facility staff and the unavailability of the Administrator, further investigation is needed to make a finding for the above allegations. Exit interview was conducted and a copy of this report was provided.

On today's visit, LPA Yee again attempted to obtain and review Resident #1's file and per the Administrator, no file was created since Resident #1 lived at the facility from 5/1/24-5/3/24. The facility does not have any evidence of a preplacement assessment to determine if the resident is appropriate for the home, does not have a care plan for the resident, no record of any medications that Resident #1 had to take or the resident's medical condition. Staff also don't have any recollection of Resident #1 having lived at the facility as of today's visit.

Per interview conducted with Staff #1 and Staff #2 at 2:17pm on 5/15/24, Resident #1 came to the facility on 5/1/24 at around 7:30pm and left the facility at around 1:30 or 1:45pm on 5/3/24. Per information provided by both staff, Resident #1 called 911 from their own cell phone and that the resident had seizures. Resident #1 went to the hospital 2 weeks ago. Per the Licensee, Asmik Nadrian, Resident #1 was wrong for the home. Upon further questioning of both staff by LPA Yee, both staff admitted that when emergency personnel were at the facility in response to the 911 call, they did hand the emergency personnel Resident #1's belongings and told them that Resident #1 did not want to be at the facility and was not coming back.

Per interview conducted with emergency personnel at 2:11pm on 5/9/24, the initial call for service was for for absent seizure and then it changed to leg pain. Resident #1 was not confused, out of it or incoherent as is observed in most cases of absent seizures. Resident #1 was alert. Per emergency personnel as they were ready to transport Resident#1 to the hospital, a staff handed them Resident #1's belonging. They advised staff that they could not accept Resident #1's belongings and they could not send Resident #1 to the