Complaint Investigation Report

Regarding the allegation: Staff are not providing a safe environment for residents

It was alleged that staff have had inappropriate interactions with residents, which has created an unsafe environment. For example, it was alleged that a staff threw a tray at a resident. To investigate, the LPA conducted interviews with residents and staff. Staff and residents confirmed that they have observed, overheard, or experienced elevated behavior from Staff #1 (S1). For example, interviews with staff and residents revealed that Staff #1 (S1) threw an insulin pen at a resident. It was mentioned that S1 was upset and responded in that manner because S1 was no longer allowed to help the resident administer the insulin injection. Staff #2 (S2) admitted to becoming frustrated with residents when they have had trouble being understood by the residents. This has prompted S2 to stop interacting with those residents to eliminate disagreements or further conflict. Interviews further revealed that S1 will display unwillingness to assist residents with requests when they are bothered. Staff interview revealed that Staff #3 (S3) has inappropriately handled residents when waking them, by taking off their blankets and forcing them up when they are not ready.

Based on the investigation, there is sufficient evidence to support the claim that staff are not providing a safe environment for residents. This allegation is deemed Substantiated at this time.