Complaint Investigation Report

It was alleged that Facility did not provide proper care to residents. LPA interview with (10) residents revealed that most residents believed they were receiving proper care from staff and most did not express any immediate concerns about the staff or the services they were receiving. LPA also received additional information that a resident in unit #211 was not receiving proper care, but physical plant tour revealed there is no unit #211 on the 2 nd floor. Units on the 2 nd floor begin at 215A. LPA interview with staff revealed #211 does not exist and the unit numbers that come close to that figure; unit 111 is not currently occupied and the resident in unit 221 does not match the description that LPA received. LPA records review of the facility files of the (4) residents who closest match the description on the 2 nd floor revealed to be updated and sufficient at this time. Based on information gathered during this and previous visits, the department does not have sufficient evidence to determine that facility did not provide proper care to residents. Therefore the above allegation is UNSUBSTANTIATED at this time.

It was alleged that Facility did not provide a safe and sanitary environment due to a lice outbreak, LPA interview with staff and (10) residents revealed that all are not aware of a lice outbreak ever occurring at this facility. LPA records review of pest control invoices revealed the facility has never been treated for a lice. Based on the information gathered during this and previous visits, the department does not have sufficient evidence to determine that facility did not provide a safe and sanitary environment due to a lice outbreak. Therefore the above allegation is UNSUBSTANTIATED at this time .

Exit interview conducted. Report issued and sent via email.