Complaint Investigation Report

Regarding the allegation: Facility elevator is in disrepair

It was alleged that the facility elevator had not worked since September 2021. The LPA conducted a physical plant tour on 7/27/22 at 10:40 a.m. and observed one elevator in the facility that gives access to the 2 nd floor. The facility also has a staircase with access to the 2 nd floor. The LPA observed and used the elevator and confirmed that the elevator was functioning appropriately at the time of the visit. As previously addressed in Complaint # 29-AS-20211223133434, information obtained from interviews at the time revealed that the facility had previously been actively working on repairing the elevator that had not been operable since 11/19/2021. The administrator reveled at time that the elevator had challenges in the past and the facility began the process of acquiring an elevator company to modernize the elevator and signed an agreement on 10/20/2021. Although the elevator modernization project was due to begin in January 2022 the facility received an email from the elevator company on 12/17/21 indicating that materials wouldn’t be available for 5 to 6 weeks. The elevator modernization was completed, and the elevator was fully functional effective 7/18/2022. Interviews conducted today revealed that communication regarding the working elevator was not received by all residents on the day it was working again but that as of 7/26/22 those who had not known were advised. Based on the information obtained, whereas the elevator had not been working, the facility elevator was restored to fully working order as of 7/18/2022 and all residents have been notified. This allegation is deemed Unsubstantiated at this time.