Complaint Investigation Report

The allegation of “Staff yelled at a resident.” Alleges that the facility Administrator raised their voice and spoke inappropriately towards facility residents. Two (2) residents interviewed stated that the facility Administrator had raised their voice to an inappropriate level when speaking with them in the past. Residents reported that the Administrator raised their voice and shouted things like “If you don’t like it, you can get out of here!” when informing the Administrator that they did not like something about the facility and “Can’t you just wait!” when asking the Administrator for something. LPA interviewed two (2) staff members. Both staff members stated that previous residents had informed them in the past that they were spoken to inappropriately by the facility Administrator. Both staff members denied ever personally witnessing the Administrator speaking inappropriately towards facility residents. LPA interviewed one (1) witness who stated that they had been informed by a facility resident that the Administrator had spoken to the resident inappropriately but denied personally witnessing the Administrator ever speaking inappropriately towards facility residents. LPA interviewed the Administrator who denied ever speaking inappropriately towards residents but stated that they understand that their voice may be interpreted as having a harsh tone. Based on the information obtained during interviews there is sufficient evidence to support the allegation of “Staff yelled at a resident.” Therefore, the allegation is deemed Substantiated at this time.

The Administrator had to leave the facility at the time of the visit but has designated facility staff to sign this report on their behalf. This report was read to the Administrator via telephone call. The following deficiency was cited (refer to LIC 9099D). A copy of the report was printed, appeal rights were provided, and exit interview was conducted.