Complaint Investigation Report

Regarding the allegation of “Facility staff abusing residents.” it was alleged staff #1 (S1) member abused Resident #1 (R1). At 10:30 AM LPA interviewed R1 it was alleged that S1 would handle changing them roughly, and profanity and abusive words would be yelled by S1.

LPA did not observe any bruising and R1 stated that no bruising has ever happened that would be caused by staff. At 10:45 AM-11:15 AM, LPA interviewed four (4) out of five (5) residents and stated that no abuse was seen or experienced at the facility. Residences are happy and content with the facility and were very appreciative of the facility staff. At 11:15 AM interview with S2 stated that R1 can be very difficult and verbally abusive towards all the staff and staff would just continue with the care needed to be given. At 11:25AM an interview with S1 revealed that R1 can be difficult but care is still given to all the residents. Staff would constantly do rounds to ensure all the residents health and safety. At 11:30 AM- 12NN LPA contacted two (2) family members of R1 and stated that R1 would always complain about a facility and is never content and would make up such allegation. A family member also visited R1 last week and no complaint was stated observed R1 to have no bruising or discomfort.

Interviews with other residents and staff revealed no information about staff verbally abusing residents. Based on interviews, facility staff did not verbally abuse R1. Therefore, the allegation is deemed UNSUBSTANTIATED at this time.

No immediate health and safety hazards were observed during this visit.

Exit interview conducted. Copy of report provided.