Complaint Investigation Report

During review of staff files, LPA Smith did not locate any files belonging to the alleged staff member, nor any evidence that this individual ever worked at the facility. All current staff and volunteers at the facility have criminal background on file.

Based on interviews and record review, there is not enough information to verify the allegation. Therefore, the allegation is UNSUBSTANTIATED at this time

S taff inappropriately speak to residents

It was alleged that staff inappropriately speak to residents. Interview with one (1) of three (3) residents reveal staff has never spoken inappropriately to them or any other residents. All staff revealed they never spoke inappropriately to residents. During previous visits to the facility LPA Smith did not observe any maltreatment of residents nor any inappropriate language or speech being used by the staff. Based on the information obtained during investigation, it was revealed there were no witnesses to corroborate the allegation. Therefore, based on interviews and observation the allegation is UNSUBSTANTIATED at this time.

Staff did not ensure that residents’ incontinence needs were met

It was alleged that on 03/16/26 a resident was observed sitting on the porch, with no pants on, wearing a soaked diaper. Per LPA Smith’s observation, the facility doesn’t retain any residents that are ambulatory nor does any resident in the home fit the description of the alleged resident sitting on the porch. Review of resident files did not produce any documentation to support that the alleged resident was ever admitted to or resided at the facility. All staff deny the allegation, and all revealed they ensure all residents’ incontinent needs are met with consistent bed checks at a minimum of 2 hours and prompt changing as required.

Based on interviews and record review, there is not enough information to verify the allegation. Therefore, the allegation is UNSUBSTANTIATED at this time

Exit interview conducted/Copy of report given