Complaint Investigation Report

Allegation #2 - Staff are not providing adequate food service to resident.

To investigate this allegation, LPAs conducted interviews with the Administrator and 3 out of 4 residents who were able to communicate. An interview with the Administrator revealed that all residents have a minimum of three meals a day, and meals are cooked daily. 3 out of 4 residents stated they like the meals, and they eat at least three meals a day. LPAs collected a sample menu, toured the pantry and the refrigerator, and LPAs observed sufficient food.

Allegation #3 - Staff are not meeting resident’s needs.

LPAs conducted interviews with 3 out of 4 residents who were able to communicate. All three residents stated they were happy with the care they were receiving, and their needs are being met. An interview with the Administrator revealed that there was a previous resident (R1) who lived at the facility and their family voiced concern regarding their care. The Administrator stated they communicated with the family often and documented R1’s progress, such as R1’s toileting schedule, feeding schedules and change in conditions. Lastly, the Administrator stated R1’s condition improved and returned to live with their family.

Based on interviews and record review, the allegations listed above are unsubstantiated at this time. Report signed and delivered.