Complaint Investigation Report

Administrator stated that C1 has their personal pantry for their food items and no staff ever use that for all clients. Additionally, Administrator stated that no staff talk inappropriately or rudely ro clients. In fact, C1 is the one who does that, Administrator gave LPA of an example - which was the last Resident Council Meeting on 1/21/23, where C1 was not happy and talked rudely to others.

On 2/6/23, LPA interviewed C1, and C1 stated the Licensee talks about C1 with other staff. C1 also believes that another client, C2 does malicious things like lock them out. An interview with C2 on 2/6/23 revealed that C2 feels comfortable in the home, no issues with staff, and C2 has not witnessed any harassment from staff. C2 also gave an example where C1 spoke inappropriately during a recent resident meeting. LPA interviewed S2 on 2/8/23, and S2 denied both allegations above. Due to interviews conducted and record review, the allegations mentioned above are Unsubstantiated at this time.