Complaint Investigation Report

Allegation: Staff are not preventing residents from harassing other resident while in care. LPA interviewed two (2) clients on 2/6/23. According to the licensee, a client (C1) has been vocalizing issues with their personal food. C1 believes that staff and or another client (C2) has been using their food to share, however on an interview conducted with C1 on 2/6/23, C1 denied the staff are making C1 share their food. Licensee stated that C1 has their own cabinet in the pantry and designated area in the refrigerator. Licensee also stated there was one occasion where they offered soup on the menu, and staff asked C1 if they wanted to share their soup, to which C1 said no and therefore, it was not used. A staff (S1) stated that with C1’s personal food, they do not use it, unless C1 specifically offers it to another person such as C2 or staff, which tends to happen periodically. S1 stated that they document on daily notes occasions when C1 offers to share their food. On 2/8/23, LPA interviewed S2 and S2 denied both allegations mentioned above. Due to interviews conducted, the allegations mentioned above are Unsubstantiated at this time.

Allegation: Staff are harassing resident in care.

To investigate these allegations, LPA conducted interviews with the licensee, the administrator, two (2) clients, and two (2) staff. On 12/28/22, according to the Licensee, some staff are Spanish speakers, and often communicate in Spanish. C1 has made comments thinking that they are “laughing” at C1, but the Licensee stated that she does not have reason to believe staff are speaking bad about any client. According to S1, she was aware C1 sent text messages to another staff accusing that staff of talking about C1, but we do not. S1 states that C1 says things to staff, and when they do, staff just listen but S1 has never harassed C1 with words or witnessed other staff doing so. Additionally, the Administrator and the licensee stated that C1 has brought up issues regarding things C2 is doing to C1, such as C2 spying on C1, however both the licensee and Administrator believe that this is due to C1’s need for medication adjustment. According to the licensee, C1 has stated that they think C2 is spying on them, however the licensee does not believe that to be true. On 2/2/23, LPA reviewed a Medical Appointment Form, regarding a doctor’s visit to adjust C1’s medication due to their medical diagnosis.