Complaint Investigation Report

Allegation #2, that " Staff does not provide adequate transportation to resident in care" has been unsubstantiated based on the interviews conducted. Complainant was not able to provide any additional corroborating evidence to support this allegation, and R1, S1 and the administrator all denied the allegation when interviewed on 11/30/21.

Allegation #3, that " Staff did not dress resident in their correct clothing size," has been unsubstantiated based on the observations made and interviews conducted. The complainant did not provide any corroborating evidence to support the investigation when interviewed on 11/30/21. LPA observed R1 to be wearing appropriate-sized clothing during this visit, and both R1 and the administrator denied the allegation when interviewed.

Allegation #4, that " Staff are not providing appropriate food service to resident in care," has been unsubstantiated based on the interviews conducted and observations made. Complainant did not provide any corroborating evidence to support this allegation when interviewed on 11/30/21, and R1 did not express any concerns with the food service provided when interviewed on 11/30/21. LPA confirmed that R1 does not have any special medical diet, and a review of the facility's sample menu at 11:00am and observed it to reflect a healthy variety of options. LPA also observed and documented an abundance of fresh fruit and vegetables to be available at the facility.

Report reviewed, signed and delivered. Exit interview conducted, no deficiencies cited.