Complaint Investigation Report

Allegation #2, that “Staff interfere with resident's phone calls,” has been unsubstantiated based on the interviews conducted. None of the interviews conducted on 10/6/21 with staff or NLACRC personnel corroborated this allegation. C1 denied having their access to the phone restricted, and the complainant did not provide any additional corroborating evidence to support the allegation.

Allegation #3, that “Staff do not communicate with responsible party regarding resident's care,” has been unsubstantiated based on the records reviewed and interviews conducted. The file review conducted by LPA on 10/6/21 at 1:30pm confirmed that C1 is not conserved and has signed their admission agreement and physician’s report as their own responsible party. The complainant did not provide any evidence to corroborate that they are the legal responsible party for C1, nor did the complainant provide any specific examples of the facility failing to report medical care. All 4/4 staff interviewed on 10/6/21, as well as the NLACRC caseworker for C1, stated that they were not aware of any incidents or appointments that had not been communicated to C1’s family.

Report reviewed, signed and delivered. Exit interview conducted, no deficiencies cited.