Facility Evaluation Report, 04/07/2022 — Horizon Assisted Living Facility, North Hills CA

An unannounced Case Management Deficiencies visit in conjunction with a subsequent complaint visit was conducted on this day by Licensing Program Analyst (LPA) Yelena Avetisyan. The purpose of this visit is to address deficiency identified during today's visit that is not related to the complaint control 31-AS-20210326092829 . Upon arrival, the LPA met with staff .Svetlana Petrosyan and Volunteer Anush Danelyan. Ms. Petrosyan contacted administrator Sona Gevorkyan via telephone. LPA spoke with Ms. Gevorkyan who stated she is far from facility and would not be able to come for the visit. Ms. Gevorkyan designated Ms. Petrosyan to sign for the report.

While speaking with staff LPA requested the names for the 2 staff observed when entering the facility. Ms. Petrosyan provided her name and last name. LPA then asked for the name of the other individual Ms. Petrosyan stated that the person is a volunteer. The volunteer left the facility shortly after the LPA's arrival. While reviewing the complaint report prior to final printing Ms. Petrosyan was speaking on the phone with the administrator in Armenian. They were discussing the volunteer and status of her criminal record clearance. After the phone conversation ended LPA asked Ms. Petrosyan about the volunteer. At that time Ms. Petrosyan informed the LPA that Ms. Danelyan is not a volunteer, but is her personal assistant and does not provide assistance with residents. A discussion was held why her personal assistant is walking around the facility, near resident rooms. Approximately 6:10 pm LPA conducted interviews with 3 of the facility residents. When interviewed all residents confirmed that the volunteer has been working at the facility and providing them care for approximately a month. Residents interviewed also confirmed that Ms. Petrosyan and Ms. Danielyan started working at the facility "around the same time"

Per the California Code of Regulations (CCR), Title 22, Division 6, Chapter 8, the following deficiencies were observed and cited: (Refer to LIC 809-D). Exit Interview Conducted / Appeal Rights Discussed / A Copy of the Report Issued.