Complaint Investigation Report

Allegation #1: Staff engaged in financial misconduct involving a resident’s bank account.

It was alleged that staff engaged in financial misconduct regarding resident #1 (R1) bank account. LPA interview with licensee and residents revealed that residents do not have any issues with their finances or monthly dues. Interview with licensee at 10:37 AM, revealed that they were aware that bank fraud occurred with R1 bank account. However, the Licensee or other staff have no access to R1’s bank account. R1’s checks for Monthly dues are handled by R1’s friend. Record review revealed that R1’s rent is being paid from R1’s bank account and the checks are written by R1’s friend.

Based on the information, observation, and record review gathered during this, the allegation is deemed unsubstantiated .

Allegation #2: Staff did not accord a resident privacy during visits.

It was alleged that staff would hover or be near R1 bedroom when R1 had visitors, and privacy would not be given to them. LPA interview with four (04) residents revealed no issues or concerns regarding privacy from visitors. Residents stated that when they have visitors, privacy is given to them by the staff.

According to staff interviews, they always give visitors their privacy and attend to tidying-up and do chores at the facility. LPA interview with S1 revealed that previously R1 had a visitor and did not recognize who the visitor was. Therefore, staff verified who the visitor was for safety reasons. Interview with a family member verified the information received by the facility staff.

Based on interviews and observation, there is no sufficient information to support the allegation. Therefore, the allegation is UNSUBSTANTIATED at this time.

Exit interview conducted. Copy of this report issued.