Complaint Investigation Report

Allegation: Staff did not properly store medication.

The incident occurred on September 26th, 2023 in the kitchen of Comfort Home #2 facility, when a credible witness observed C3's medication kept in a fridge unlocked and accessible to clients in care. To investigate this allegation, LPAs conducted an interview with the Administrator, Assistant and two (2) staff members. During today’s visit, LPAs confirmed and identified that the facility did not properly store the medication in the refrigerator and it was kept unlocked and accessible to clients in care. In addition, the administrator also admitted the medication error. This is an immediate health and safety risk to clients in care. Based on the information gathered during the visit, the allegation is deemed SUBSTANTIATED.

The incident occurred on September 26th, 2023, when a credible witness observed damaged drawer. To investigate this allegation, at 10:30am, LPAs initiated physical plant tour with the facility Staff #2. During the tour LPAs were unable to determine whether there was anything in disrepair. LPAs conducted an interview with the Administrator, Assistant, and two (2) staff members and they all admitted that the drawer handles in room #1 and #2 were loose/in disrepair however, has since been fixed. Based on the information gathered during the visit, the allegation is deemed SUBSTANTIATED.

Appeal Rights explained. Exit Interview conducted.