Complaint Investigation Report

Regarding the allegation “Facility is in disrepair,” it was alleged that a lighter/ matches is needed to operate the kitchen gas stove and that the client’s bathroom shower knob is broken. During the physical plant tour, LPAs observed the clients bathroom shower knob to be in working order; and staff turned on the gas stove in the kitchen without using a lighter/ matches. LPAs observed that all of the facility’s equipment is in working order. During interviews with staff, all staff stated they are unaware of any common bathroom shower knob, and kitchen equipment (gas stove) being in disrepair. During the interviews with clients, all clients stated they are not aware of any common bathroom shower knob or kitchen gas stove being in disrepair.

Based on observations and interviews, there is not enough information to verify the allegation. Therefore, the allegation is UNSUBSTANTIATED at this time.

Allegation #2: Staff made inappropriate comments to clients in care.

Regarding the above allegation, it is alleged that the facility staff made inappropriate comments to clients in care. During interviews with staff, all staff stated they do not make inappropriate comments to clients in care. Staff stated they treat all clients with respect and dignity. During interviews with clients, all interviewed clients stated staff do not make inappropriate comments and they are treated with respect and dignity. Clients stated that they are happy and have not experienced such comments from staff.

Based on observations, record reviews, and interviews, there is not enough information to verify the allegation. Therefore, the allegation is UNSUBSTANTIATED at this time.

Exit interview conducted. Copy of this report given to S2.