Complaint Investigation Report

Based on the information obtained, there was insufficient evidence to prove residents are being prevented to make and receive calls. Therefore, the allegation is deemed Unsubstantiated at this time.

Staff prevented resident from socializing with other residents in care:

In regards to the allegation, it was reported that staff wouldn’t let residents "mingle" or talk to the other residents. LPAs were able to interview four (4) out of the six (6) residents, who deny the allegation. One resident was non verbal, and did not respond to LPAs questions. Another resident declined to interview. Based on the information obtained, there was insufficient evidence to prove that staff prevent residents from socializing. Therefore, the allegation is deemed Unsubstantiated at this time.