Complaint Investigation Report

The second letter is not dated, but states that the rate increase is due to the resident's "medical condition and level of care increase." It also states that the rate increase is effective 1/14/22, and lists two general changes in condition as the reason for the rate increase, but does not provide a detailed explanation of the additional services being provided nor a itemization of the charges.

Allegation #2, that " Facility staff threatened to illegally evict the resident," has been substantiated based on the licensee communication records reviewed by LPA on 1/26/22. Text messages between the licensee and R1's responsible party (RP) indicate that on 12/28/21 at 5:34pm, the licensee told R1's RP that "you should start looking for a place for [R1] to transfer [them] to." On 1/15/22 at 8:36am the licensee informed R1's RP that a rent increase letter had just been sent to R1. At 2:13pm on the same day, the licensee told RP that "if you don't respond i have to send a 24hr notice."

Report reviewed, signed and delivered. Exit interview conducted, deficiencies cited on 9099D page.