Complaint Investigation Report

It was alleged that staff spoke to the residents inappropriately. LPAs interviewed facility staff and revealed that they would never speak to the residents inappropriately. LPAs interview with residents revealed that they are happy living at the facility and staff treat them with respect and dignity. During the course of the investigation LPA Ngo-Castaneda received video evidence which shows staff #3 (S3) observing resident #1(R1) in the floor and saying “Shut-up!” more than once.

Based on LPAs observations, interviews which were conducted, and record review(s), there is sufficient evidence to substantiate. Therefore, the allegation is deemed SUBSTANTIATED . California Code of Regulations, Title 22, Division 6 and Chapter 8 are being cited on the attached LIC 9099-D.

Exit interview was conducted with licensee a copy of this report, LIC 9099-D, and appeal rights were