Complaint Investigation Report

Allegation #1: Administrator is not on premises a sufficient amount of hours to manage facility

It was alleged that the facility administrator is not on premises a sufficient amount of hours to manage facility. Interview with staff revealed that facility administrator is a nurse practitioner (NP) and that ‘their [NP] is really busy seeing patients outside.’ and usually spends their time here at the facility to conduct tours with potential residents. If facility residents have an emergency, the two (2) staff will provide assistance with emergency. Interview with residents and staff revealed that facility’s administrator rarely and never comes to the facility, they do not know how the facility’s administrator looks like. Record Review revealed that S1 does not have LIC 308 to be the facility responsibility designee. Per LIC 500 administrator is listed to be at the facility between Monday to Friday from 10:00AM to 2:00PM. Facility does not follow LIC 500 schedule.

Based on interviews there is sufficient information to verify validity of the complaint. Therefore, the allegation is deemed SUBSTANTIATED . California Code of Regulations, Title 22, Division 6 and Chapter 8 are being cited on the attached LIC 9099D.

Health and safety issues were noted at the time of this visit address in a case management visit. An exit interview was conducted, and a copy of this report, LIC 9099-D, and appeal rights were provided.