Complaint Investigation Report

The investigation revealed the following. Regarding Allegation: Facility keeps food locked and not accessible to the clients – It is alleged staff keep food locked up in kitchen cabinets. On 09/17/2024, LPA Ramirez conducted a physical plant tour of the facility. LPA Ramirez observed kitchen cabinets to contain key cabinet locks. LPA Ramirez observed these cabinets to be unlocked and observed nonperishable food in cabinets. Three (3) out of the three (3) staff interviewed denied this allegation. Staff interviews revealed that although, the kitchen cabinets do contain key locks, staff does not lock cabinets that contain food. LPA Ramirez was unable to interview clients due to clients’ being mostly non-verbal. LPA Ramirez observed clients in care to be well groomed and well nourished. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED .

Facility does not maintain an adequate temperature - It is alleged on 08/21/2024, the facility indoor thermostat read 85 degrees F. On 09/17/2024, LPA Ramirez conducted a physical plant tour of the facility. LPA Ramirez observed the facility indoor thermostat to read 74 degrees F. Per Title 22, Division 6, Chapter 1, Article 07. Physical Environment- 80088 Furniture, Fixtures, Equipment and Supplies (a)(1)- (a) A comfortable temperature for clients shall be maintained in all areas. (1) The licensee shall maintain the temperature in rooms that clients occupy between a minimum of 68 degrees F (20 degrees C) and maximum of 85 degrees F (30 degrees F). Three (3) out of the three (3) staff interviewed denied this allegation. LPA Ramirez was unable to interview clients due to clients’ being mostly non-verbal. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED .

Facility is in disrepair- It is alleged on 08/21/2024, the facility’s air conditioner was in disrepair. On 09/17/2024, LPA Ramirez conducted a physical plant tour of the facility and observed the facility air conditioner to be operational. LPA Ramirez observed a central air conditioning unit located on outside of the facility, near the covered patio area. LPA Ramirez observed the unit to be free from debris and LPA Ramirez observed the fan inside the unit to be operational. Indoor facility thermostat read 74 degrees F at 12:20 pm. Three (3) out of the three (3) staff interviewed denied this allegation. LPA Ramirez was unable to interview clients due to clients’ being mostly non-verbal. Per Administrator Del la Rosa, the facility air conditioning has not been in disrepair or required servicing within the last year. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED .