Senior Care Records.

Complaint Investigation Report

Merci School, Monterey Park07/08/2025Licence 191502401

Census38
Date signed07/08/2025 01:12:26 PM
Name of licensing program analystAlberto Lopez
Name of licensing program managerLisa Hicks
The inspector’s account

Staff stated that when staff realized the error, staff immediately contacted W1 which is C1 responsible party and W1 asked that C1 be given medication late. W1 stated that C1 doctor provided times at W1 request just to have structure but that C1 doctor assured W1 that taking it outside the window would not have adverse effect on C1. Staff then proceeded to administered C1 medication and sent incident report to regional center. There is enough evidence to substantiate this allegation.

Allegation: Staff's personnel files are not up to date with staff training. It is alleged that staff training is not documented in the staff personnel files. LPA reviewed staff training records, and all staff have completed the required yearly staff training. The staff keeps a separate binder with staff training documentation and some staff files did not have the training documentation in the personnel files during the visit. There is sufficient evidence to substantiate this allegation.

Based on LPA's observations, interviews conducted, records reviewed, the preponderance of evidence standard has been met, therefore the above allegations are found to be substantiated. California Code of Regulations, Title 22, Division 6 Chapters 1 and 6 are being cited on the attached LIC 9099D.

An exit interview was conducted, copy of report, 9099D and appeal rights were issued.

Source: California Department of Social Services, Community Care Licensing. Methodology · Report a correction