Complaint Investigation Report

One staff stated that C1 was sitting in the shower chair close to the faucets and leaned over and struck C1 head. Staff stated that there were no signs of bruising or injuries at that time. LPA interviewed three (3) clients, and all three (3) clients were not able to corroborate the allegation. Three (3) Clients were not able to answer questions due to cognitive impairment. C1 denied that staff hit C1. S3 denied that S3 hit C1 and stated that C1 makes up things. S3 admitted that S3 told C1 that C1 will not get any books or nothing due to making things up. There is no witness to the allegation that staff hit C1. Monterey Park Police Officer Reyes #496 made visit to home to investigate and left without taking any action. There is insufficient evidence to substantiate this allegation.

Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur; therefore, the allegation is UNSUBSTANTIATED.

No deficiency was cited per Title 22 for this complaint.

Case management report was generated to address staff violation of client’s personal rights.

Exit interview conducted and copy of report provided to Administrator.