Complaint Investigation Report

One client stated client heard loud voice that and able to identify staff. One (1) client stated client yelled at staff first. Staff stated staff did not think staff yelled at client. However, it is reported that staff was in the living room and client was in bedroom so staff would have to raise voice to be heard. The incident started, according to witness, because client was getting another client’s dishes to help clean them and staff yelled at client to leave them alone as that is another clients responsibility. That it is the goal of that client to do client’s own dishes. It escalated with staff and client yelling at each other. There is sufficient evidence to support this allegation.

Allegation: Staff did not allow resident to engage in an activity . It is alleged that staff turned on the TV that client was watching due to client’s behavior. LPA interviewed five (5) staff and three (3) of five (5) staff including staff that did not allow resident to engage in activity and turned TV off were able to corroborate the allegation. LPA interviewed two (2) residents and one (1) of (2) residents corroborated the allegation. Staff that turned TV off stated it was a mistake to do that and regretted the action. There is enough evidence to substantiate this allegation.

Allegation: Staff did not ensure that resident was free from punishment. It is alleged that staff turned TV off and asked client to wait 20 minutes off to punish client for client behavior. LPA interviewed five (5) staff and one (2) of five (5) staff were able to corroborate the allegation. One (1) staff stated staff did not do it for punishment. Staff stated staff was wrong for doing that but staff did not have ill intent and regretted it. LPA interviewed two clients and one (1) of two (2) clients was able to corroborate the allegation. The two parties involved (client and staff) both confirmed this allegation occurred. There is sufficient evidence to support this allegation.

Based on interviews conducted, the preponderance of evidence standard has been met, therefore the allegations are found to be substantiated.

Deficiencies are cited on the attached LIC9099D.

Exit interview held. A copy of the report 9099D and appeal rights were provided.