Complaint Investigation Report

Interview with Social Worker for family 1 who stated that Client 1 has a history of fabricating stories and had met staff and didn't see any malice. Said Client 1 has several behaviors and has hallucinations and is delusional.

Interview with family member of Client 1 who said she is not in stable mental condition and tends to make up stories. Said that she has been in close contact with all staff every day and has not seen anything unprofessional. The day of the allegations she was there and said Client 1 was very off . Very unstable and making up stories.

Interviews with staff who stated that Client 1 has a history of fabrications and had changed medication and it didn't work.

Staff stated that their cell phones are on counters and that they work in pairs and nothing inappropriate has been observed or spoken.

Client interviewed stated that staff act appropriately to clients and has not observed any wrong doing. Stated that he has not seen staff with cell phones out and never observed any staff showing inappropriate material on their phone.

Although the allegation may have happened or are valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED.