Complaint Investigation Report

The investigation reveals the following: Regarding " Facility does not have sufficient staff to meet the needs of client in care.", it is alleged that one on one clients wander around the facility unattended because the facility is short staffed. The Director denied the allegation stating the one-to-one clients are always with one care staff. 3 out of the 6 staff interviewed indicated the facility supervisor will leave their one-to-one client with another staff during their lunch break. The staff will now have a total of 2 clients, which is no longer a one to one. 3 out of the 6 staff interviewed denied the allegation stating the facility has never given them additional clients when they have a client who requires one on one supervision. 2 out of 5 clients stated they are never left alone but was not able to communicate if the staff supervising them has an additional client. 3 out of 5 clients do not have one on one supervision.

Based on interviews conducted and records reviewed, the preponderance of evidence standard has been met, therefore the allegations are found to be Substantiated .

Exit interview held. A copy of the report and appeal rights were provided to Director Matilda Kodjanian.