Senior Care Records.

Complaint Investigation Report

Montebello Home, Montebello05/06/2022Licence 198600460

Census6
Date signed05/06/2022 02:23:42 PM
Name of licensing program analystGlenn Trueman
Name of licensing program managerWei Siew Ho
The inspector’s account

Interview with Regional Center Representative who stated that she was not even concerned. Stated Regional Center did not investigate.

Stated she has been to the home numerous times and feels very good about the staff and home and has not had any problems there over the years.

Interviews with 4 of 6 clients interviewed who stated that staff are nice and have not heard them yell at or hit staff.

Also stated that staff treat Client C 1 well and it is Client C1 who fights with another client.

The other 2 clients are non-verbal and didn't respond to questioning.

Staff interviewed stated that Client C 1 will start fights with other clients.

Also stated that Client C 1 uses a pull-up and does it himself.

Stated that he has not been spanked and if any accident will be cleaned right away and they will help in assisting with showering daily.

Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated.

Source: California Department of Social Services, Community Care Licensing. Methodology · Report a correction