Complaint Investigation Report

The administrator stated the residents could smoke outside in the patios or outdoors but not in their rooms. She had not heard of any residents selling marijuana in the facility nor do they hire staff or admit residents who are registered sex offenders. Staff stated they do not allow residents to smoke in their rooms. They have not witnessed any residents selling marijuana or other drugs either. 7 out of the 8 residents interviewed stated the residents do not smoke in their rooms. They go outside to the patio where it is allowed. They have not seen or heard of any residents selling marijuana at the facility. They stated they feel safe residing here.

2. Allegation - Facility is not in good repair. It was alleged that the air conditioner was not working for almost 2 years, the elevators are frequently breaking down, and the ceiling had leaks. Per the administrator and staff, when things are not working properly, the maintenance personnel will try to fix it immediately. She stated the facility is an older building and they are maintaining the physical plant as best as they could. When the elevator is in disrepair, she contacts the outside elevator technician and they come right away to repair it. During the tour today, LPA observed the elevator and air conditioners working properly. The rooms inspected did not have any water leaks from ceiling. 3 out of 8 residents stated the elevator breaks down at time but they will fix it right away. One reported the elevator has been down for 10 months. The rest did not have any issues with things in disrepair.

3. Allegation - Facility has bedbugs. Administrator and staff stated they have not seen or received any reports of bedbugs from residents. LPA obtained the pest control report which was last serviced on 6/6/23. Per administrator, the maintenance staff has been performing the pest inspections and spraying the facility. Staff stated the maintenance person conducts random room checks every week to observe for pests. 7 out of the 8 residents interviewed had not seen any bedbugs in their rooms. During the visit today, LPA inspected 8 rooms and found a dead bed bug with blood stain in room #36. Although a bed bug was discovered, the facility does not have an infestation of pests nor has not been neglectful. The maintenance staff has been inspecting rooms weekly to ensure there are no bugs.