Complaint Investigation Report

The investigation revealed the following:

Allegation: Resident sustained bruising at the facility.

It is alleged that residents at the facility have complained about physical abuse and there are claims of having photos to prove alleged abuse. LPA’s Herrera and Truman conducted a total of 13 interviews combined and 12 out of 13 residents deny the above allegation and state that they have never been abused or bruised by staff. Resident 1 (R1) provided photos of bruising to LPA Herrera although the photos do contain bruising on ankle, hand, and other unknown areas, it could not be determined that the bruising was caused by staff as there were no other witnesses or video footage of incident. Interviews with staff present during alleged abuse incident (Staff 1, 3 and 4) denied causing injury or bruising to R1 and state they were unaware of any bruising and do not know how resident sustained bruises and/or injuries. LPA observed police report provided by R1, however, report does not indicate bruising or supportive evidence that the officers observed the alleged injuries.

Allegation: Facility is not maintained clean.

It is alleged that the facility is visibly filthy. LPA toured both floors of facility during todays visit including common areas, kitchen and 5 resident rooms. Facility appeared to be clean and sanitary, beds were made, floors in rooms were clean and trash within rooms were empty. LPA observed house keepers cleaning and moping resident rooms during tour. 12 out of 13 residents interviewed denied the above allegation, stated that the facility is cleaned daily, rooms get a deep cleaning weekly, housekeepers make beds and take out residents trash within rooms daily. 6 out of 6 staff interviewed denied the above allegation and stated that the facility is cleaned regularly during each shift and as needed, deep cleaning in residents rooms are scheduled for once weekly, however, housekeeping makes beds and takes out residents trash within their rooms daily.

Allegation: Residents are not fed nutritious foods at the facility.

It is alleged that the facility provides a poor nourishment to the residents in care. LPA toured kitchen and meal served during lunch hour, the kitchen had proper food supply to meet regulations. Meal was observed to be of proper nutrition and included fruit, vegetable, meat and bread, alternate lunch was also observed. LPA reviewed monthly menu, facility has 4 different month menus that are rotated.