Senior Care Records.

Complaint Investigation Report

Henrietta's Leven Oaks, Monrovia01/28/2025Licence 198603586

Census42
Date signed01/28/2025 04:34:36 PM
Name of licensing program analystCynthia D Chan
Name of licensing program managerTony Vasallo
The inspector’s account

Per staff, R1 also has bowel movements a few times a day and use baby wipes to clean the bottom. Staff do not know about the stool being stuck to the resident’s bottom as it had never been seen. R1 also had not reported or shown any discomfort during changes. Per the med tech, there were no reports of R1 having stuck feces on any doctor’s visits. All the residents interviewed feel that the staff meet their needs and change them when needed. They also feel that they do a good job cleaning them.

Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED.

An exit interview was held. A copy of this report along with the appeal rights was provided to the Assistant Administrator.

Source: California Department of Social Services, Community Care Licensing. Methodology · Report a correction