Complaint Investigation Report

Staff stated they were being careful while providing care and dressing residents. Staff had in-service training on providing care the residents. Per LPA’s observation, residents looked happy during the physical plant. Thus, the facility did not mistreat resident while in care.

Based on the information obtained during the investigation, interviews with staff, residents, review of resident files and LPA's observation, the investigation did not reveal any evidence to support the allegations mentioned above.

Although the allegations may have happened or are valid, there is not preponderance of evidence to prove the alleged violations did or did not occur, therefore, the allegation is UNSUBSTANTIATED.

An exit interview was conducted with staff#2. The findings were discussed. A copy this report was provided at time of visit.