Complaint Investigation Report

Allegation: Staff do not treat resident with dignity or respect. It is alleged that a caregiver staff (S1) and Administrator (S2) treat residents in a rude and arrogant manner; and that the overall quality of service, responsiveness to resident concerns, and assistance to residents is not to facility standard. It is alleged that Administrator (S2) has been approached by a resident about physical plant and food concerns, but Administrator does not respond to resident (R1s) communication requests. Staff (S2) stated that R1 is constantly complaining about vegetarian diet. Both staff (S1) and staff (S2) denied treating resident (R1) in a disrespectful manner, and indicated that the resident is at times very rude to some staff and visiting health professionals due to it's mental health behaviors. Staff reported that R1 refuses a psychiatric evaluation, and has not given permission to it's doctors to release information to facility staff. Only one (1) corporate staff (S5) was given permission to obtain R1's general health information. One staff stated staff (S1) treats residents in a rude way. A total of seven (7) residents were interviewed. Three (3) out of seven (7) residents reported that at least 2 staff treat residents in a rude and inappropriate manner. However, there is insufficient evidence to corroborate the allegation.

Although the allegation(s) may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is Unsubstantiated.

No Deficiencies cited under California Code of Regulations Title 22

Exit interview was conducted with Administrative Assistant Claudia Sanchez. A copy of the report was issued.