Complaint Investigation Report

The investigation revealed of the following: Allegation#1 "Facility is abusing residents" LPA interviewed eight residents and eight out of eight residents denied the allegation and stated that staff are good and they never witnessed or heard any staff abused residents. LPA interviewed staff and all denied the allegation. They reported they never heard or witnessed any staff abused the residents. LPA also interviewed the Chief Operating Officer (COO) and denied the allegation and stated the facility has no tolerance for abusing residents in the facility.

Allegation#2 "Staff sexually abusing residents." LPA interviewed eight residents and eight out of eight residents denied the allegation and reported they never witnessed or heard any staff sexually abused residents. LPA interviewed staff and all denied the allegation. Administrator stated that they would never tolerate any staff abused residents sexually or physically. LPA also interviewed the alleged employee and denied the allegation and reported its never happened. Facility staff reported the alleged employee does not go to the facility regularly because the employee works as a Quality Assurance Manager. The employee usually comes to the facility to ensure the facility is operating well per regulation.

Allegation#3 "Facility financially abusing residents." LPA interviewed eight residents and eight out of eight residents denied the allegation and stated the facility never financial abused them. The facility did handle their money but they never took away their money or financially abused them. LPA interviewed staff and denied the allegation and stated that its never happened. Some staff reported they had been worked in the facility for over 20-30 years and they never heard anything about facility financially abused residents. LPA interviewed the COO and denied the allegation and reported its a false allegation and never handled residents' money directly. The facility has a cooperate office /accounting department to handle all residents' money. LPA also reviewed five (5) residents P&I record and all seemed accurate.

Allegation#4 "Staff are stealing residents medication." LPA interviewed eight residents and eight out eight residents denied the allegation and reported no medication was missing for them and they did take daily medication. LPA interviewed staff and staff reported only certain people have access to the medication room and the medication room is always locked. Administrator reported all the Med-Tech in the facility are trained. Nothing was reported the medication was missing, only residents was refused to take the medication. LPA also reviewed R1-R4 medication, they all seemed updated and accurate.