Complaint Investigation Report

Allegation#2 " Staff sexually abusing residents." LPA interviewed four residents and four out of four residents denied the allegation and reported they never witnessed or heard any staff sexually abused residents. LPA interviewed staff and all denied the allegation. Administrator stated that they would never tolerate any staff abused residents sexually or physically.

Allegation#3 " Facility financially abusing residents." LPA interviewed residents and four out of four residents denied the allegation and stated the facility never financial abused them. The facility did handle their money but they never took away their money or financially abused them. LPA interviewed staff and denied the allegation and stated that its never happened. Some staff reported they had been worked in the facility for over 20-30 years and they never heard anything about facility financially abused residents.

Allegation#4 " Staff are stealing residents medication." LPA interviewed residents and four out of four residents denied the allegation and reported no medication was missing for them and they did take daily medication. LPA interviewed staff and staff reported only certain people have access to the medication room and the medication room is always locked. Administrator reported all the Med-Tech in the facility are trained. Nothing was reported the medication was missing, only residents was refused to take the medication. LPA also reviewed R1-R4 medication, they all seemed updated and accurate.

Allegation#5 " Facility is retaining residents with prohibited health conditions." In regard to the allegation, the administrator stated that they do not have any resident with prohibited health condition. They would never admit any residents with prohibited health condition. It's because they are not a medical facility. If resident has any prohibited health condition, the facility would send the residents immediately to a higher level of care or hospital for reassessment. LPA reviewed the residents' record, they had one resident with Stage 3 pressure injury before but resident came back to the facility with hospice service in place.

Allegation#6 " Facility illegally evicting residents." LPA interviewed residents and four out of four residents denied the allegation and reported facility never illegally evicted them. LPA interviewed staff and all denied the allegation. Administrator reported they did not issue any 30 days eviction notice or 3 days notice to resident in the past few months. Administrator also stated that the facility is a residents' home and they never evicted residents illegally and they always follow the protocol and go through the Licensing if needed.