Home Care Organization Evaluation Report

Home Care Services Bureau Enforcement Analyst (EA) Ryan Chan arrived at the business office of Comfort Keepers Monrovia on 5/2/25 for a post licensing inspection. The HCO went through a change of ownership and retained some of the home care aides. Upon arrival, EA was greeted by Jessie Hernandez - Home Care Service Coordinator. The proper posting of business hours and license was observed. The proof of insurance's record was reviewed. EA was then shown to an area where the review of personnel and administrative files could be performed. Upon completion of the file review EA discussed the findings of the inspection with Mr. Hernandez and informed him of the deficiencies found and explained they would be noted on the 809D. Mr. Hernandez was advised that home care aides who do not have current negative TB results and who are not on the home care aide registry are not to be with clients.

EA Chan concluded the visit with an exit interview and provided a copy of this report along with appeal rights to Mr. Hernandez.