Complaint Investigation Report

The investigation revealed the following: in regards to the allegation " Staff is not properly trained ", it is alleged that staff at the facility are not trained properly and do not have the time necessary to complete the tasks outlined in their training materials. During interviews with the staff along with review of the staff training records, none of the staff members corroborated the allegation that they are not properly trained. S3 - S5 explained that they are all required to perform initial when hired which is facility by computer courses, and afterwards receive in-person known as "Shadowing" in which they work in conjunction with other seasoned staff before they are allowed to work independently. S2-S6 all indicated that annual training is conducated as well to ensure they retain knowledge of proper protocols and procedures. Record reviews of the staff training revealed that they had updated training on CPR along with completed online courses in medication management, policies, and techniques on caregiving as well.

In regards to the allegation " Facility has pests ", it is alleged that R1's room contained pests including bugs that crawled over R1's body in bed. During interviews with the residents, none of them were able to corroborate the allegation that there has been a problem with pests within the facility. R2, R7, and R8 stated that occasionally a fly, gnat, or small insect will enter the facility if a door is left open however it has not been a major problem within the facility. During interviews with the staff members of the facility, none of them corroborated the allegation that pests have been an issue in the past. S2, S4, and S5 all claimed that if there was any evidence of an issue with pests at the facility, they work with Ecolab for pest control services to address any potential problem.

In regards to the allegation that " Resident's personal items poses a hazard for resident in care ", it is alleged that R1 had been hoarding an excessive amount of personal items in their room which was causing a fire hazard at the facility. During interviews with the residents, seven (7) out of eight (8) residents have never heard of residents hoarding items within their rooms. R2 - R7 all claimed that they have witnessed any potential hazards within the facility while living here, and that they believe it is safe living at the facility. During interviews with the staff, none of them corroborated the allegation that residents have been living in hoarding conditions in their rooms. S3 stated that if a residents room became cluttered to the extent that it became a fire hazard, the facility would ensure to assist the resident in removing unnecessary items to avoid any potential hazards. LPA toured five (5) different resident rooms and none of them were observed to have excessive amounts of clutter that would pose a fire hazard.