Complaint Investigation Report

LPA's interview with staff on 03/06/26 between 10:45 AM to 1:00 PM confirmed that R1 at times refused to take some of R1's medication and there were times that the pharmacy did not deliver R1's medication due to insurance issues despite numerous follow up. Further, the facility staff were the ones who called the social worker to inform and asked for assistance to obtain R1's medication.

Regarding the allegation that Staff hit the residents, it was alleged that resident has seen other residents get hit by the staff. LPA's interview with five (5) staff during prior visit on 03/06/26 between 10:45 AM to 1:00 PM, revealed that five (5) out of five (5) did not experience being hit by any staff nor witness any one being hit by any staff at any time.

Based on the information gathered during this and prior visit, these allegations are deemed unsubstantiated at this time.

Exit interview conducted. Copy of this report issued.