Complaint Investigation Report

197610499-8-27-2024-31-AS-TAGD-D9EM2G-20240924091331

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

WOODLAND HILLS S.ASC , 21731 VENTURA BLVD., STE. 250

This is an official report of an unannounced visit/investigation of a complaint received in our office on

05/10/2024 and conducted by Evaluator Jose Gary Tan

COMPLAINT CONTROL NUMBER: 31-AS-20240510150051

Licensing Program Analyst (LPA) Gary Tan conducted an unannounced subsequent complaint visit at this facility to further investigate the above allegation. LPA met with Assistant Administrator Anush Arzumanyan and explained the reason for the visit.

LPA conducted physical plant tour at 9:12 AM, requested copies of facility documents relevant to the investigation at 9:49 AM and interviewed residents and staff between 10:00 AM to 12:30 PM. It was alleged that on 05/10/24 Resident #1 (R1) was on the phone and was yelled at by the staff and was told to go outside. LPA's closed-circuit television (CCTV) review on 05/17/24 revealed that it was R1 who yelled at the staff when the staff tried to assist R1. LPA interview with residents on 05/17/24 between 9:30 AM to 11:00 AM and today between 10:00 AM to 12:30 PM, revealed that five (5) out of five (5) aware residents were not yelled at by any staff nor witnessed any staff yelled at any resident and stated that staff are respectful and provide all the care they need. Based on the information gathered during this and prior visit, the allegation is deemed unsubstantiated at this time. Exit interview conducted. Copy of this report issued.