Complaint Investigation Report

Prior to initial visit the LPA conducted review of the licensees plan of operation which documented that they will produce requested records within 30 days.

Prior to the completion of the visit LPA requested copies of 3 emails to be forwarded to her. The 11/15/2021 and 12/9/2021 emails were forwarded to the LPA on 12/29/2021. On 12/30/2021 LPA re-requested the 7/13/2021 email to be forwarded. The email was received on 12/31/2021. LPA reviewed the email and observed that it was sent to the program Director Erin Thorley and Clinical Director Alexandra Decleene. The email was sent by C1 at which time a request was made for financial records. The email also indicated that C1 had made a prior request for financial records as well. The requested financial records were sent to C1 on 12/31/2021.

Additional information obtained revealed that C1 did not receive the requested records or receive request for other arrangements within 30 days as indicated in the licensee plan of operation therefore the Allegation finding issued on the 12/29/2021 report, is being amended from Unsubstantiated to Substantiated.

Pursuant to Title 22 Division 6 of the CA Code of Regulations, the following deficiencies are cited (Please refer to LIC 9099-D)

Exit interview conducted. Copy of report, citations, and appeal rights were issued via email.