Complaint Investigation Report

Allegation : Staff did not safeguard the president’s personal belongings.

It is alleged staff did not safeguard residents’ belongings which resulted in the Client (C1) missing a TV, clothes, a VCR, and a prosthetic leg. Interviews indicated that C1 was admitted at St Francis Medical Center on 11/08/2023. The department interviewed Administrator/Mary Montiano (A1), who stated she called the hospital for updates; however, the hospital would not release information to her. A1 stated that after C1’s hospitalization, she was unable to obtain a status for C1, and when C1 was discharged. C1 made no contact with the facility after being hospitalized until 02/06/2024. A1 received a call from C1 who stated, they would not be returning to the facility. C1 would not share where they were living when A1 received the call. A1 stated she reviewed the personal property policy in C1’s Admission Agreement with C1 during this call. This policy states upon moving out, the client will retrieve their belonging within 10 days. C1 stated they would send a family member to pick up C1’s personal belongings; however, C1 did not have a family retrieve their belongings and C1 made no arrangements to retrieve their belongings.

A1 stated in July of 2024, C1 called and asked to pick up their personal belongings. A1 explained that the facility removed C1’s personal belongings per the facility's Admission Agreement policy. The department was unable to contact C1 due to the phone numbers on record not being valid.