Complaint Investigation Report

Regarding the allegation “Staff does not ensure bedroom furniture is in good repair,” that clients bedroom furniture is in is in disrepair. The investigation revealed that clients’ bedroom furniture is in good repair. LPA inspected over 10 client bedrooms and observed furniture in good repair. Interviews conducted indicated the following: 6 out of 7 clients indicated that they are satisfied with their furniture, and 1 out 7 client interviews indicated that they received a new piece of furniture within a week of their request, and staff interviews indicated that caregivers and housekeepers are responsible to verifying that furniture is in good repair and maintenance is responsible for fixing broken furniture or replacing furniture.

Regarding the allegation “Staff did not ensure showering assistance was provided to resident in care,” that staff members did not ensure showering assistance to clients. The investigation revealed that the facility provides showering assistance to clients in care. Record reviews indicate that there is a Resident Shower Schedule and a Resident Shower Slip indicating if client refused or accepted to take a shower. Interviews conducted indicate the following: 4 out 5 staff interviews indicated that the facility offers showering assistance, 6 out 7 client interviews indicated that the facility assist clients with showers if clients request assistance, 4 out 5 clients who receive assistance with showers indicated that they are satisfied with the service.

Regarding the allegation “Staff speak inappropriately to resident in care,” that staff spoke to clients in care in a disrespectful manner. The investigation revealed that facility staff are appropriate and respectful towards clients in care. Interviews conducted indicated the following: 6 out of 7 client interviews indicated that facility staff speak to them appropriately and with respect.

Regarding the allegations “Staff does not ensure bedroom furniture is in good repair; Staff did not ensure showering assistance was provided to resident in care; Staff speak inappropriately to resident in care” the allegations may have happened or is valid, but there is not a preponderance of the evidence to prove that the alleged violations occurred, therefore the allegations are unsubstantiated

There were no deficiencies cited based on LPA observation, interviews conducted and record review in accordance with the California Code of Regulations, Title 22.

An exit interview was conducted, and a copy of this report was provided to the administrator.