Complaint Investigation Report

S1, S2, S3, and S4, as well as residents R2 through R7, affirmed that residents are permitted to receive and actively engage in telephone conversations using the facility's phone. In the event of incoming calls for residents, the staff members are responsible for ensuring that the call is promptly relayed to the respective resident. Regarding Resident R1's situation, staff members S1, S2, S3, and S4 disclosed that R1 had expressed a preference for not communicating with his family, outside agencies, or representatives. Staff stated that R1 has personal rights. The staff also confirmed their awareness of the whereabouts of all residents within the facility. S1, S2, S3, and S4 stated on the date of July 17, 2023, it was reported and documented that Resident R1 was admitted to St. Francis Hospital for medical attention and did not return to the facility due to the necessity of a higher level of care. LPA Bunker requested copies of supporting documents.

Investigation revealed the following: Interviews conducted with staff members (S1-S4) and residents (R2-R7) confirmed that residents are not restricted from having visitors at Sunshine Assisted Living. S1-S4 verified the relocation of Resident R1 and are aware of his placement and current whereabouts. S1-S4 and R2-R7 stated the facility encourages residents to sign in and out when leaving the premises. S1-S4 disclosed that R1 was hospitalized at St. Francis Hospital for seizures and subsequently transferred to a nursing home for a higher level of care. It was confirmed by staff that R1 did not receive any funds from the Central Valley Regional Center while in placement. S1-S4 refuted any refusal to provide information to the Central Valley Regional Center, stating that all inquiries from the Central Valley Regional Center were adequately addressed. Regarding communication with his family and the Regional Center, R1 consistently declined to engage, often refusing to come to the phone or respond to messages. S1-S4 emphasized that residents' personal rights are respected, including their choice not to engage in telephone conversations. The facility maintains thorough documentation of resident records, accessible to the Regional Center for information about R1's care. The facility stated that they have not received payments from the Central Valley Regional Center, and the facility is not a vendor to the Regional Center, as confirmed by S1. There has been no refusal to allow the Regional Center to communicate with R1, nor is there any intention by the facility to seek conservatorship for R1. S1-S4 clarified that R1 is not diagnosed with dementia and categorically denied the allegation made against them.