Complaint Investigation Report

Interviews conducted revealed the following: 1 out of 7 clients reported having issues, while the remaining 6 clients disagreed with the allegation. 6 out of 6 caregivers and the administrator explained the facility’s showering process and disagreed with the allegation. Observations revealed the following: Clients appeared clean, well-groomed, and there were no observable signs indicating a lack of bathing assistance. Records review revealed the following: Physician’s report for the client who voiced concerns indicated that the client does not require assistance with bathing. Shower logs and slips were consistent with staff accounts. Additionally, behavior logs, incident reports, and the admission agreement for the client were reviewed and did not reveal any evidence supporting the allegation. Based on the evidence gathered, interviews conducted, observations, and records reviewed, although the allegation “Staff do not assist resident with showering” may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur. Therefore, the allegation is unsubstantiated.

An exit interview was conducted, and a copy of this Complaint Report was given to the administrator.